Privacy policy

1. Overview

At Fibemed Healthcare, your privacy and personal data security are of the utmost importance to us.
This Privacy Policy explains how we collect, use, protect, and store your personal information when you use our website, communicate with our team, or book any of our medical coordination services.

By accessing our website or submitting your information, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of personal information:

  • Contact details: name, email address, phone number, and country of residence

  • Medical information: relevant medical history or details voluntarily shared during consultation or pre-assessment

  • Booking and payment data: deposit confirmation, transaction details, and billing information

  • Technical data: IP address, browser type, operating system, and site usage statistics (via cookies and analytics tools)

3. How We Use Your Information

Your information is used strictly for professional and operational purposes, including:

  • Evaluating your medical suitability for specific treatments

  • Preparing quotations and treatment packages

  • Booking and coordinating your surgery, hospital stay, and accommodation

  • Communicating updates or important details regarding your procedure

  • Improving our website, services, and patient experience

  • Complying with legal, ethical, and regulatory obligations

We do not sell, rent, or trade your personal data under any circumstances.

4. Data Sharing and Security

Your personal data may be shared only with:

  • Our partner hospitals, surgeons, and licensed medical professionals for medical coordination purposes

  • Accredited service providers, such as accommodation or transfer companies, directly related to your treatment plan

All partners are required to comply with strict confidentiality and data protection obligations.

Fibemed Healthcare uses encrypted communication, secure servers, and password-protected databases to safeguard all stored information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Medical data may be securely archived for legal or insurance purposes for a minimum of five (5) years, after which it is permanently deleted.

6. Cookies and Analytics

Our website uses cookies to improve your browsing experience and collect anonymous traffic analytics.
Cookies help us understand which pages are most relevant to visitors and allow us to enhance site functionality.
You can disable cookies anytime through your browser settings, but some features of the site may not function properly as a result.

7. Your Rights

You have the right to:

  • Access, correct, or update your personal data

  • Request deletion of your personal data (where legally applicable)

  • Withdraw consent to data processing

  • Request information on how your data has been used

For any privacy-related inquiries, please contact us at:
info@fibemed.com

8. Third-Party Links

Our website may include links to external websites or partners.
Fibemed Healthcare is not responsible for the privacy practices or content of external sites.
We encourage you to read their individual privacy policies before providing any personal information.

9. Policy Updates

Fibemed Healthcare reserves the right to modify or update this Privacy Policy at any time.
Changes will take effect immediately upon publication on this page, with the “Last Updated” date adjusted accordingly.

10. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:
info@fibemed.com

Fibemed Healthcare — All Rights Reserved.