Shipping policy

1. Overview

At Fibemed Healthcare, our services are primarily based on medical coordination, consultation, and travel arrangements.
We do not sell or deliver physical goods. Instead, all service confirmations, booking documents, and related medical information are delivered electronically to ensure fast, secure, and environmentally friendly communication.

2. Delivery Method

All official communication, booking confirmations, and medical coordination documents are delivered via:

  • Email (to the registered address provided by the patient)

  • Secure messaging platforms (only upon request and with consent)

  • PDF attachments or digital links containing booking details, invoices, or agreements

No physical packages or printed documents are sent by post unless explicitly requested by the patient and approved by our management team.

3. Delivery Timeframes

  • Booking confirmation: sent within 24–48 hours after the deposit payment is received.

  • Treatment plan and pre-operative details: provided within 3–5 working days after required forms and medical assessments are submitted.

  • Final itinerary and accommodation details: delivered at least 7 days before the patient’s arrival in Turkey.

If there is any delay in sending your documents, our coordination team will notify you immediately.

4. Lost or Undelivered Documents

If you do not receive your confirmation email or booking documents within the expected timeframe:

  • Please first check your email spam/junk folder.

  • If still missing, contact us at info@fibemed.com, and our team will resend the information promptly.

Fibemed Healthcare is not responsible for delivery issues caused by incorrect or outdated contact details provided by the patient.

5. Physical Product Orders (if applicable)

In rare cases where Fibemed Healthcare provides optional physical items (e.g., post-surgery care products, garments, or informational materials):

  • All shipments are processed via accredited courier services.

  • Delivery times vary depending on the destination (typically 7–14 business days).

  • Shipping fees, if applicable, will be stated clearly at checkout.

Customs duties or import taxes may apply depending on the destination country and are the responsibility of the buyer.

6. Contact Information

For any questions about document delivery or shipment-related issues, please contact:
info@fibemed.com

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